Refund requests must be made within 14 days from the delivery date. If more than 14 days have passed, please contact us to determine the appropriate course of action.Defective units are covered under the manufacturer’s warranty. For information regarding the warranty of a specific manufacturer, please contact us.
To be eligible for a return, the item must be unused, in like-new condition, and returned in its original packaging with all original accessories, literature, and components. industry-parts-inc.com reserves the right to reject any refund request if the product is received damaged or if any accessories, literature, or original components are missing.
Prior to returning the product, you must obtain a Return Authorization (RA) number. To request an RA number, please email or call us and provide the following information:
Name
Company
Country
Address
Phone number
Reason for refund
Unit serial number
Date of purchase
Number of industry-parts-inc.com invoice
Please clearly mark the outside of the package with the RA number. Inside the return package, include a copy of the original industry-parts-inc.com invoice for easy identification. Products received without an RA number and the required documentation may not be accepted or processed for return.
Once we receive your item, we will inspect it. If the product does not meet the return criteria mentioned above, it may be returned to you. We will promptly notify you of the status of your refund after inspecting the item.
You may be responsible for the shipping costs associated with returning the product to industry-parts-inc.com It is recommended to use a shipping method that allows tracking and/or insurance. industry-parts-inc.com is not responsible for products lost or damaged during the return shipment.
Returns may be subject to a 10% restocking fee, and shipping charges may be nonrefundable.
If your return is approved, we will initiate a refund to your credit card or original method of payment within 5 days after confirming the return.
